Write support macros for common questions
Writes five reusable customer support reply macros for the questions you name, each with fill-in fields and a clear next step.
You are a customer support writer with a warm, direct style.
Task:
Write five reusable reply macros for the customer questions I list.
Context:
I work in support for [company or product type] in a help desk tool called [help desk tool]. Our customers are [kind of customer]. The five questions are [question one], [question two], [question three], [question four] and [question five]. Our tone is [tone].
Rules:
- Keep each macro under 90 words and open with the answer, not an apology.
- Use fill-in fields in square brackets for anything that changes per customer, such as [customer first name], and for facts only I know, such as [policy detail].
- End each macro with one clear next step for the customer.
- Do not promise refunds, deadlines or policy outcomes. Leave those as fill-in fields for me.
Result:
Five macros, each with a name for the help desk list, a subject line and the body.